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Frequently Asked Questions Frequently Asked Questions

Please Note: At, your privacy is important to us. All orders are shipped in discreet generic packaging with no indication of the contents. The return address on the packaging says "BR Shipping". For credit card orders, the name "Research Science" will appear on your statement.

Below you will find a list of the most commonly asked questions regarding the products and services offered by Clicking on each question will jump you to the answer. If your question is not answered in the below list, please contact us and we will do our best to answer your inquiry.

How do I place an order through the mail?
Add the desired items to your shopping cart using the buttons provided on the item pages. When you are ready, click the "Checkout" button located in the top-right section of your screen. Begin by providing your shipping and billing address information, you will need to fill in both fields even though they will be the same for mail orders. Hit the "submit" button at the bottom of the screen. A new screen will appear allowing you to select your desired UPS shipping option. Select the box for Mail Order: Cash, Money Order, Cashiers Check payment at the bottom of the screen and press "Continue." Review your order details on the next screen and hit "Submit Order." A printable invoice will appear. Print this invoice and mail along with payment to the address listed at the top of the invoice. If you are unable to print your invoice, simply send your payment along with your ORDER ID number from the top of invoice. Make check and money orders payable to "RSE". Click Here for more information about ordering methods and ordering via regular mail.

The online shopping cart isn't working for me, do I have other options?
Our online shopping cart has been tested to be functional for primarily Microsoft Internet Explorer and Mozilla Firefox. Also, check to ensure you have cookies enabled for browsing on our site as the cart will utilize cookies to keep your shopping cart information present during your shopping session. Also ensure you are browsing from a current loaded version of the site and not an earlier downloaded or cached version. We have alternative instructions posted for the processing of your order on the Ordering Information Page.

How soon are orders shipped and what are typical delivery times?
Orders are typically processed and shipped within 3-5 business days of payment receipt. Occasional product backorder may delay your order for a few extra days. We will do our best to inform you if your order is expected to be delayed longer than 5 business days. Transit time depends on the delivery method chosen during checkout.

What sort of packaging do you use and how is it labeled?
Packaging will depend on the items ordered and can arrive in different sized unmarked boxes depending on the weight and bulk of the items ordered. Domestic packages will only contain the needed labels for shipping and will not display outside descriptions of the packaged contents.

What delivery options do I have and will I receive multiple packages? currently offers two carrier option: UPS and USPS. Methods will vary depending on where you live in the USA. We offer all standard UPS shipping options. These methods are the most reliable and cost efficient available. Each will allow you to track your package to some degree (protecting them from loss in shipment). Our items are shipped from the same location, but you may receive multiple shipments if a single item is temporarily backlogged and delaying the rest of your order. All orders are shipped as requested during the checkout procedure (unless otherwise arrange prior to order placement by contacting us).

How do I know if my order has been shipped?
When placing your order be sure to include a valid email address we can use to contact you with tracking information, or in the case any problems arise in processing your order. As soon as your order is processed and shipped, a confirmation email will be sent to the provided email and will include your UPS tracking number or Priority Mail delivery confirmation number. UPS tracking numbers can be used to track the progress of your order. Delivery confirmation from the US mail will only tell if and when you have successfully received your package.

My tracking number says my order was delivered, but I never received it, now what?
Some shippers may leave your package at your door without requesting signature. If your UPS tracking number or US Priority Mail delivery confirmation number shows delivery but you do not have your package, there are several options. First, please check with other members of your household to ensure your package was not secured by someone else. If your order is still not accounted for, please contacting us for additional instructions and to arrange for replacement order to be mailed. We may ask for you to file a lost package claim with the shipper so we can obtain some compensation for the package they lost or misplaced at delivery. After a claim is filed we will then promptly reship a replacement order free of charge to minimize any delay for you to receive your order.s

What countries do you ship to?
Currently only ships inside the USA. We currently have three shipping centres in the USA and are working on expanding internationally.

My order appears to be damaged or broken after shipping, now what?
Sometimes packages will receive rough handling during shipping. If you find your order has been damaged or broken in transit, please contact us to make additional arrangements. We may ask you to file a damage claim with the shipper so that we can be reclaim some funds for the damage they caused. Proof of damage may be required such as shipping the dmaged goods back to us or photographic proof. We will then make arrangements for your package to be reshipped ASAP so as to minimize any delay for you in receiving good, clean, whole and undamaged merchandise.

What is your return and refund policy?
A 20% restocking fee will be charged on all returned items. Items must be in original unused condition. No returns without written authorization. No returns after 30 days. Shipping charges are non-refundable. Checks may take time to clear, for fastest service use credit card, cashiers check, or US Postal money order. If the shipper for any preventable reason returns orders to us, you may be billed for additional shipping charges. $20.00 service charge will be charged on all returned checks.

Can I have my order shipped as a gift to someone else?
Yes, you may have your order shipped as a gift to someone else, but we will require additional steps to process the order. If you are sending your order to any address other than the billing address for the card, or sending it to any receiver name that is different than that of the cardholder we are required to obtain additional "proof of cardholder participation" to complete your order. You will be asked to provide a photo copy or scanned image of your card via email or fax with a signed note authorizing the shipment of your order to the alternative name/address. You will receive these additional instructions within 24-48 hours via email after placing your order. As a result, orders shipped to any name or address different than the cardholder name or billing address may experience a slightly longer processing and shipping. Mail order payments do not require these additional requirements and can be shipped to any address legally able to receive the material in the order.

Do you include an invoice with my order?
Yes, we will include an invoice with your order that includes a full summary of your order and order number(s) for your future reference.

How safe is my credit card information?
Your credit card information is safe with our 256-bit SSL certification protecting the checkout process the credit card processing and transmission. Our new system allows us to process your credit cards using our registered merchant account via protected servers.

Do I have to be at least 18 years old to order?
Yes, you must be 18 years old or older to order from our website.

Do you sell, trade, or maintain any mailing lists? offers our customers the option of signing up for a product announcement and discount bonus mailing list. The sign up for this list is found in the right-hand column of our Online Store. NO information from subscribers of this list is sold to any other organization or traded to any other organization by This list is maintained and managed internally by Anyone wishing to remove their name from this list may contact us and request removal. Subscription to this list is recommended to receive e-mails containing discount codes and bonuses e-mailed right into your inbox!

How long has been in business?'s founders have been selling related products since 1997. Although is a relatively new online store, we own and operate dozens of hydroponics outlets throughout the United States. You can trust that your order will be filled in a timely manner by professional operators with a long standing tradition and investment in quality products and service.

Please Note: At, your privacy is important to us. All orders are shipped in discreet generic packaging with no indication of the contents. The return address on the packaging says "BR Shipping". For credit card orders, the name "Research Science" will appear on your statement.
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